The MyCare Insurance Program offers Canadians an unprecedented health insurance benefit featuring medical expertise from Mayo Clinic. When diagnosed with a serious illness or major orthopedic concern, MyCare offers you and your family access to a timely first or second medical opinion from Mayo Clinic, and if required, additional diagnostics or on-site care or treatment at a Mayo Clinic campus (Phoenix/Scottsdale, AZ; Rochester, MN; Jacksonville, FL.)
Serious illness can strike at any time. We all know of a friend, colleague or family member who has been diagnosed with heart disease or cancer. Heart disease is the number one cause of death for both men and women in Canada, and 40% of Canadians will receive a cancer diagnosis in their lifetime. While age plays a part, serious health issues do not exclude children or young people.
When faced with serious illness it is important to have access to credible knowledge and expertise, information about all possible treatment options, and the ability to receive timely treatment. Mayo Clinic has been recognized globally for many decades as a center of health care excellence. Mayo Clinic’s physicians and care team represent all medical specialties and work together in the best interests of the patient.
The MyCare Insurance Program allows you to access this expertise as an extension of the care you already receive in Canada. This collaboration provides what we believe to be the most patient-centered care model for Canadians.
U.S. statistics reveal that more than 50% of serious illnesses are initially misdiagnosed, and it is likely that these statistics are just as applicable in Canada. The MyCare Insurance Program offers much more than a second opinion. The MyCare Insurance Program includes coverage for an consultation delivered electronically with Mayo Clinic (eConsult), retest of pathology at Canadian-approved labs as appropriate, additional diagnostic tests if required (ex. MRI, CT, PET scans), in addition to treatment recommendations.
The process may also involve collaboration with your Canadian physicians, coordinated through MyCare Insurance Program’s medical director. MyCare Insurance Program intends to relieve some of the stress when dealing with a serious illness and provides Canadians with a complete picture of the medical options available to them through the MyCare Insurance Program.
Over the past 100 years, Mayo Clinic has developed a reputation as a center of excellence in health care. When asked where they would prefer to seek medical care outside of Canada, more than 80% of Canadians name Mayo Clinic. Mayo Clinic is the largest, integrated not-for-profit medical facility in the world. Mayo Clinic's primary dedication is patient care, providing not only excellent health care but immaculate facilities and medical personnel representing virtually every subspecialty of medicine.
The intent of the MyCare Insurance Program is to provide the Insured Person access to Mayo Clinic expertise for medical opinions and medical services and/or treatment for a serious illness or a major orthopedic concern, which occurs or is diagnosed after the inception date of the Policy.
A Pre-Existing Condition* means:
* The Pre-Existing Condition descriptions are for illustration purposes only. While every effort has been made to ensure the accuracy of these descriptions your rights and benefits are governed by the Policy wording. The Policy wording will prevail if they differ from the descriptions above.
Prior to the effective date of coverage, any symptoms that would cause someone to seek a medical diagnosis or treatment qualifies under the pre-existing condition clause.
In Canada, medical files belong to the patient. Clinics are obligated to provide file copies upon request. The patient will obtain the medical records from their doctor or clinic, usually at a cost of $25, and forward these records by courier to our claims coordinator. Receipts for the copies and courier can be included for reimbursement. Once received, the file is entered into a secure electronic medical file system and forwarded to Mayo Clinic. If required, arrangements will be made with the patient to obtain previously acquired pathology samples or specimens for re-testing, the results of which will again be electronically transferred to Mayo Clinic. Once all documents are received by the claims coordinator, we estimate this process will take seven to 14 days, inclusive of claims approval and receipt of the analysis and treatment reports from Mayo Clinic.
The MyCare Insurance Program is the first partnership of its kind with Mayo Clinic. While other medical opinion programs may be available, they do not compare with the collaborative and leading edge eConsult method or provide the coverage of diagnostic testing and treatment to Canadians that the MyCare Insurance Program offers.
MyCare Insurance Program has been sold since 2011 and is underwritten through various globally respected, international health insurance providers.
Any serious illness such as cancer, heart or a major orthopaedic condition, as well as complex, difficult to diagnose health issues, are eligible for a medical opinion.
Copies of all test results, as well as the analysis and treatment recommendations made by Mayo Clinic, are forwarded to the attending Canadian physicians. The attending physician may occasionally request a direct discussion with the Mayo Clinic physician who performed the eConsult. This request can be made through the MyCare Medial Director.
The attending Canadian physician will be able to discuss reports in detail with their patients and make knowledgeable recommendations to continue or change treatment based on the eConsult report provided by Mayo Clinic. When eligible, patients are able to receive treatment at the appropriate Mayo Clinic facility.
Once approved, testing and treatment at the appropriate Mayo Clinic facility is coordinated by Mayo Clinic’s international scheduling office, usually within seven to 10 days.
Pending review, coverage begins on the first of the month following the date of your application.
The MyCare Insurance Program is intended to cover serious illness or major orthopaedic conditions occurring or diagnosed after the inception of the policy, including conditions that have not been diagnosed in Canada within 60 days of the first evaluation. Serious illness means any illness or injury (as defined) that:
Major orthopaedic condition means any condition or procedure concerned with the musculoskeletal system, including bone and joint replacement and spinal procedures, excluding arthroscopic procedures, day procedures or those conditions or procedures which do not meet the definition of serious illness.
The MyCare Insurance Program is focused exclusively on Mayo Clinic, offering a clear path, consistent advice, and comprehensive support. The MyCare Insurance Program aims to provide the best available health care options, in the least amount of time, while minimizing patient stress.
Critical Illness (CI) programs provide a cash payout should the client receive a diagnosis of a life-threatening or incurable illness (ex. Alzheimer’s disease). Statistics reveal that in most cases people receiving a CI payout do not use the funds as intended: to investigate and access alternative health care options.
Yes. Mayo Clinic's philosophy is centered on patient-first, collaborative medicine. All test results, treatment recommendations, and reports on treatment provided are copied and forwarded by MyCare to the attending Canadian physician(s). On occasion, the patient’s Canadian physician(s) may also request, through the MyCare Medical Director, a direct consultation or discussion with the Mayo Clinic physician(s) involved in the case.
As Mayo Clinic physicians collaborate every step of the way with the MyCare Medical Director, follow-up care or continued medical treatment can occur through the patient's provincial health plan in their province of residence. Once a client becomes a Mayo Clinic patient, ongoing interaction with the Mayo Clinic physician will depend on the diagnosis and level of acuity. If you receive care at Mayo Clinic and so authorize, Mayo Clinic will send a medical summary to your treating physician in Canada.
No, the policies do not include coverage for participation in research or clinical trials.
An eConsult is an electronic consultation between two health care providers designed to give patients the care they need while sparing them the time, stress and cost of unnecessary doctor's appointments and travel.
The patient's medical record, test results and imaging studies are forwarded electonically to Mayo Clinic by our MyCare Medical Director, with a request for initial diagnosis assistance or a medical second opinion. After a thorough file review, the Mayo Clinic specialist(s) send back their diagnosis, medical second opinion and/or recommendations. All information is shared with the client's attending physician.
Yes. Please email us at firstname.lastname@example.org for more information or call 1.877.497.9495.
Please visit the agent section of our site to obtain more information.
Yes. If you already have a PHSP set up, the premiums can be paid via the PHSP, creating a tax deduction for the corporation (employer) and a non-taxable benefit to the employee. Please email us at email@example.com for more information.
Mayo Clinic shows up at or near the top in a variety of quality measures
Mayo Clinic doctors cover virtually every specialty and subspecialty
Complete specialty medical services all under one roof
Reinvesting earnings to improve medical practice, research and education