MyCare’s Recognized Referral Facilitator (RRF) location is based in Vancouver, BC and can offer in-country support to patients seeking care at Mayo Clinic in the United States. Via the MYCARE ASSIST service, MyCare representatives are trained to assist patients as they seek an initial or second opinion and treatment at Mayo Clinic, including providing Mayo Clinic information, travel assistance and other concierge services.
MyCare has been referring patients to Mayo Clinic for several years. Now, as a Recognized Referral Facilitator, MyCare will have the benefit of a dedicated Mayo relationship management team, training and access to Mayo Clinic’s provider portal, and Mayo Clinic patient materials. MyCare will continue to offer patients a referral service package that includes patient medical record translation, online registration, appointment scheduling, visa application, air travel and hotel booking, transportation to a Mayo Clinic location and other concierge services. Patients may decide which services they need from MyCare.
When authorized by patients, MyCare will track patients’ care at Mayo in real time to help refine patient service. Mayo will work with MyCare to provide remote consults for patients in Canada who are unable to travel to Mayo.
PLEASE CONTACT US FOR FURTHER DETAILS ON HOW MYCARE MAY BE ABLE TO ASSIST YOU OR YOUR FAMILY WITH AN EXISITSNG MEDICAL CONCERN OR CONDITION.
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MyCare works in collaboration with your existing attending physician, specialist or surgeon. As a MyCare patient, should you or a member of your family receive a diagnosis of a concerning medical condition, or if your doctors are unable to arrive at a diagnosis for your condition, we can help. Contact us!
Thank you for giving me peace of mind during my claim. You were amazing to work with. I would recommend this to my friends and family so they can rest assured there is help out there!
Nancy B., Winnipeg, MB
I was uncertain where to turn when I received a diagnosis of cancer, but then remembered that my employer implemented MyCare coverage for our entire company. Thanks to MyCare for stepping in and easing my stress while providing options.
George D., Victoria, BC
My daughter was recently diagnosed with a life threatening disease so we contacted MyCare right away. Upon review of her medical file and MRI scan, it was determined that she merely had a pinched nerve causing similar symptoms to that of MS. I thank my husband every day for pushing me to get a second opinion from MyCare.
Patricia H., Kelowna, BC
MyCare assisted me with getting a diagnosis within a few weeks when my condition had not been diagnosed for over 6 years. I am fortunate that my boss added MyCare to our benefits as it literally saved my life!
Christine F., Toronto, ON
I was initially skeptical about MyCare until I was recently told that I had a medical condition in which I needed to see a specialist. The wait was over 8 months and totally unacceptable so I contacted MyCare. They were able to assist me in a matter of weeks and got me a diagnosis without any further delays. I'm not sure what I would have done without them.
Betty E., Regina, SK
The team at MyCare were extremely helpful while dealing with a breast cancer scare which turned out to be less severe than originally thought.
Joan O., Windsor, ON